Privacy Policy

How We Protect Your Personal Information

Last updated: June 13, 2025

Thank you for choosing C-Pac (“C-Pac,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit https://www.c-pac.com or interact with us through our services, sales, marketing, or events.

If you have any questions, please reach out to our Privacy Compliance Officer using the contact details at the bottom of this page.

1. Information We Collect

a. Personal Information

We collect personal details you provide voluntarily when you:

  • Register on our website
  • Place an order
  • Subscribe to our newsletter
  • Complete a form or survey
  • Contact us directly

This may include:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information (processed securely by third-party providers)

b. Non-Personal Information

We may automatically collect non-identifying technical data such as:

  • IP address
  • Browser type and device details
  • Usage patterns (e.g., pages visited, time spent)

This helps us analyze trends and improve your website experience.

2. How We Use Your Information

We may use your personal and non-personal information to:

  • Process and fulfill orders
  • Provide customer service
  • Send order confirmations and promotional emails
  • Improve our website and services
  • Personalize your experience
  • Meet legal or regulatory obligations

You can unsubscribe from marketing emails at any time using the link in our messages.

3. Sharing Your Information

We only share your information with trusted third parties that help us run our business, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping providers and couriers
  • Email and marketing platforms

These service providers are bound by confidentiality agreements and are only authorized to use your information to support C-Pac operations.

We never sell, rent, or trade your personal information.

4. Your Rights

As a Canadian resident, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Withdraw consent for non-essential data uses
  • Request deletion of your personal information (subject to legal and contractual limits)

To make a request, please contact our Privacy Compliance Officer.

5. Data Security

We take your data seriously and use physical, organizational, and technical safeguards to keep your information safe. This includes:

  • SSL encryption for online data transmission
  • Secure payment processing
  • Internal access controls
  • Confidentiality agreements for employees and partners

However, no system is completely immune from online threats. We encourage users to take precautions when browsing or entering information online.

6. Data Retention

We retain your personal information only as long as needed to fulfill the purposes described in this policy, or as required by law. When no longer needed, your data is securely deleted or anonymized.

7. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be posted here with the updated date at the top.

8. Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact:

Mark Hepburn

Privacy Compliance Officer

C-Pac

105 – 23000 Fraserwood Way

Richmond, BC V6V 3C7

Phone: 604-322-9003

Website: https://www.c-pac.com

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.