Whether you're a first-time buyer or a long-time C-Pac customer, you might have a few questions about how to place an order, track a shipment, or apply a discount code. To make things easier, we’ve compiled our most frequently asked questions — all in one place.
How to Reorder Products
How do I reorder something I’ve purchased before?
You can easily reorder in just a few clicks:
- Click your company name at the top right of the page (next to Contact Us)
- Go to My Account → Sales Orders
- Select the order you’d like to reorder
- Click Order Again
- Make any changes to quantities or products
- Click Add to Cart to complete
I can’t find something I usually order. What should I do?
Not seeing an item online? No problem. We only list our most popular products on our website. If you need something specific that’s not listed, contact us and we’ll help you out — or get it added for you.
Shipping & Delivery Across Canada
Where do you ship?
We ship across Canada, with the exception of Yukon, Northwest Territories, and Nunavut due to high shipping costs.
How much does shipping cost?
- Orders over $200: Free shipping
- Orders under $200: $20 flat-rate shipping across Canada
Which couriers do you use?
- Greater Vancouver: Zip Courier
- Everywhere else in Canada: TForce (formerly ATS)
When will my order ship?
Western Canada (BC to MB):
- Orders placed before 11am PST ship the same day
- Delivery: Same day in Vancouver, 1–3 days elsewhere
Eastern Canada (ON to NL):
- Orders placed before noon EST ship the next business day
- Delivery: Typically 1–3 business days
How do I track my order?
Visit TForce's website and enter your tracking number in the Quick Trace box.
Payment & Coupons
What payment options are accepted?
We offer several secure and flexible payment options:
- Credit cards (Visa, Mastercard, Amex)
- E-Transfer to accounting@c-pac.com (please include your SO number)
- EFT/ACH — just contact us to set it up
- If you’re approved for Net 30 terms, select EFT at checkout and we’ll invoice you directly
How do I use a coupon code?
Just enter your code in the Discount box on the right side of the checkout page and hit Apply.
Note: Only one coupon code can be used per order.
Troubleshooting & Customer Support
How do I know which paper or ribbon my printer uses?
If you're unsure what kind of thermal paper, bond paper, or printer ribbon you need, just reach out. Our customer service team is happy to help match you with the right product.
Do you offer volume discounts?
Yes, we do! If you’re ordering in bulk, our sales team can offer customized pricing based on your order size.
Frequently Asked Questions
Cash register supplies and takeout packaging can be more technical than they seem. Here are some quick answers to help you out:
How do I place an order?
You can reach out to us anytime via our Contact Us page and a member of our team will help you with pricing, availability, and order options.
Can’t find something I usually order?
We only list our most popular products online right now. If you don’t see what you need, just give us a shout — we’ll get it added for you.
How do I track my order?
Go to TForce’s site and enter your tracking number in the Quick Trace box.
Do you offer volume discounts?
Yes! Get in touch with our sales team and we’ll hook you up with the best price for your order size.
Need Help?
Still have questions? Contact us and we’ll be happy to help.
Still Have Questions?
Our team is here to help with orders, product recommendations, and anything else you need.
Let’s make business easier — contact us today.